Get Scalable IT Support in Germany Without Sacrificing Reliability
Launch a fully integrated 24/7 IT support squad,
trained in your tech stack and live in under a week.
This free audit is completely free, no commitment required.
Our Stats
Metrics That Show Our Quality
We stand by the results we have been able to achieve for our subscription service partners,
and we're certain we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Trust
Touch Support for Their Helpdesk
24/7 Proactive Coverage
Our specialists provide around-the-clock system monitoring, helpdesk triage, and urgent escalation.
Experts in Your Tech Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
Embedded Teams, Not Separate Vendors
Our support teams work seamlessly within your ticketing platforms and tools, like Zendesk, Jira, Freshworks, even your internal CRM.
T1 Helpdesk to SysAdmin
Whether you require T1 helpdesk support or deeper sysadmin support, we've got the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
End-User Helpdesk Support
- Tier 1 and 2 ticket triage
- Off-site support for devices and software
- Email, chat, & ticketing assistance
- Available 24/7 or just overnight
Monitoring and Maintenance
- Constant system and uptime monitoring
- Instant alerts and incident management
- Patch and update scheduling
- SLA-based outage resolution
Your Technology Coverage
- Linux, Windows, and Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Perfect for Hosting, MSPs, and Service Providers
Let's Talk
Ready to improve your IT?
Let us help you resolve tickets faster, & reduce downtime, & scale your IT support without expanding your internal team.
Your free audit, consultation, & implementation plans are 100% free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT services.
-
What technologies do you support?
We have experts in Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & many standard enterprise, hosting, and subscription service stacks.
-
Do you just do basic helpdesk?
No. We offer Tier 1 and Tier 2 agents, plus T3 engineers and after-hours engineers based on your needs.
-
Is your service offered 24/7?
That's up to you. You're able to choose full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, and holidays).
-
How fast can we get started?
We can We can be fully onboarded and go live in less than a week, which covers all knowledge transfer, systems setup, and final testing.
-
Do you replace our internal IT team?
We almost always augment your existing team. Our engineers become a scalable extension of your existing IT team (although for smaller companies in germany, we can replace your IT department if needed).
Who Is Our IT Service For?
Touch Support IT is the perfect solution when:
- You want round-the-clock IT coverage without the headache of 3 shifts.
- Your subscription service business runs on complex environments (e.g. Linux, AWS, HIPAA servers).
- Your internal IT team is drowning in T1 user tickets.
- You need someone who is an expert in cPanel, Plesk, WHMCS, and other common subscription service stacks.
- You serve different time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
