Get Scalable IT Support for Subscription service Businesses Without Sacrificing Reliability
Get a fully integrated 24/7 IT support team,
trained in your tech stack & fully operational in under a week.
This initial consultation is 100% free of charge, no obligation.
Our Stats
Metrics That Show Excellence
We stand by the KPIs we have been able to achieve for our IT partners,
and we're certain we can do just as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Select
Touch Support for Their Helpdesk
24/7/365 Support
Our IT experts offer constant system monitoring, support ticket triage, and critical escalation.
Specialists in Your Systems
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We master your entire tech stack.
Embedded Teams, Not External Vendors
Our engineers work directly in your tools and ticketing systems, from Jira to Freshworks even your own CRM.
Helpdesk + SysAdmin Coverage
Whether you require basic helpdesk support or advanced T2/T3 support, we've built the resources to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Subscription service Business
Outsourced IT Helpdesk
- Tier 1 and 2 ticket handling
- Remote support for end-users and software
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or as after-hours coverage
24/7 Monitoring and Ops
- 24/7 system and uptime monitoring
- Instant alerting and incident management
- Software patch and update management
- Guaranteed issue response
Your Technology Support
- Windows, Linux, and M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you already use, no retraining
- Ideal for Hosting, & IT companies in Greece
Let's Talk
Want scalable IT help in Greece?
Let us help you reduce downtime, resolve tickets faster, and scale your IT support without bloating your internal IT staff.
Your audits, consultations, and implementation plans are entirely free of charge, no commitment required.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT support.
-
Which platforms do you work with?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & most standard enterprise, web hosting, and SaaS stacks.
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Do you only do T1 helpdesk?
No. We have Tier 1 and Tier 2 specialists, plus T3 engineers and OOH engineers depending on your needs.
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Is your service offered 24/7?
That's up to you. You can choose full 24/7/365 coverage, or just after-hours support (like nights, weekends, and holidays).
-
How fast can we go live?
Our typical launch process is fast. We can fully onboard and go live in less than a week, which covers all knowledge transfer, systems setup, and test cases.
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Do you replace our internal IT team?
Not usually. We typically embed with your existing team. Our engineers become a scalable extension of your existing IT team (although for smaller companies in greece, we can act as your IT department entirely).
Is Touch Support IT a Good Fit?
Touch Support IT is the perfect solution if:
- You're looking for round-the-clock IT coverage without the cost of 3 shifts.
- Your subscription service business runs on complex environments (e.g. AWS, Linux, HIPAA/compliant stacks).
- Your internal engineers is drowning in T1 support requests.
- You need a team who is an expert in cPanel, Plesk, WHMCS, and other common subscription service platforms.
- Your clients are in several time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
