Outsource IT Support in Ireland While Maintaining Reliability
Launch a fully integrated 24/7 IT support team,
trained in your tools & ready in about 7 days.
The initial consultation are 100% free of charge, no commitment required.
Our Stats
Data We're Excited About
We stand by the metrics we have been able to achieve for our subscription service clients,
and we're confident we can do just as well for your business in Ireland.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Prefer
Touch Support for Their Helpdesk
Around-the-Clock Monitoring
Our engineers deliver constant system monitoring, support ticket triage, and infrastructure escalation.
Specialists in Your Systems
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. We master your entire tech stack.
Embedded Teams, Not External Vendors
Our IT specialists work directly in your tools and ticketing systems, from Zendesk to ServiceNow even your own subscription service CRM.
Helpdesk + Admin Coverage
Whether you need basic ticket resolution or advanced systems administrator assistance, we've structured the team to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
T1/T2 Helpdesk Support
- T1 & T2 ticket resolution
- Remote support for devices and applications
- Email, chat, & ticketing support
- Full 24/7/365 coverage or just overnight
Proactive Monitoring and Ops
- Constant system and uptime monitoring
- Immediate alerts and incident management
- Patch and update scheduling
- SLA-based issue resolution
Our Technology Coverage
- Windows, Linux, & Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Ready to get started?
Let us help you reduce downtime, resolve tickets faster, and scale your IT support without bloating your internal staff.
Your audits, consultations, and implementation plans are 100% at no cost, no strings attached.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT services.
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Which platforms do you work with?
We support Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, & Drupal, and many other business, hosting, and SaaS stacks.
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Is this just basic support?
No. We provide T1 & T2 agents, and sysadmins and overnight engineers based on your scope.
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Is the service available 24/7?
That's up to you. You can choose complete 24/7 coverage, or just after-hours support (like nights, weekends, & holidays).
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How quickly can we go live?
Our standard launch timeline is fast. We can fully onboarded and go live in less than a week, which covers training, access mapping, and test cases.
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Do you take over for our existing IT team?
No, that isn't the goal augment your team. Our specialists become a scalable layer of your current operations structure (although for very small companies in ireland, we can act as your IT team entirely).
Is it for you?
Our IT service is a great fit if:
- You want 24/7 IT coverage without the cost of 3 shifts.
- Your subscription service business runs on high-availability environments (e.g. AWS, Linux, PCI stacks).
- Your in-house IT team is bogged down with basic helpdesk tickets.
- You need a partner who knows cPanel, Plesk, WHMCS, and other common subscription service platforms.
- You support several time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
