Outsource IT Support for Subscription service Companies While Maintaining Control
Build a fully embedded 24/7 IT support resource,
trained in your tech stack and live in about 7 days.
The audit and consultation are completely free of charge, no commitment required.
Our Stats
Our IT Metrics That Matter
We're extremely proud of the KPIs we have been able to achieve for our subscription service customers,
and we're positive we can do the same for your business in Italy.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Prefer
Touch Support for IT
24/7 Real-Time Coverage
Our specialists deliver 24/7 system monitoring, IT ticket triage, and critical escalation.
Fluent In Your Technology
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
A Seamless Partner, Not Another Vendor
Our engineers work natively inside your tools and ticketing systems, like Zendesk, Jira, Freshworks, or your internal subscription service portal.
From Helpdesk to T3
Whether you need T1 helpdesk support or deeper systems administrator assistance, we've got the resources to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
T1/T2 Helpdesk Support
- T1 & T2 ticket handling
- Remote support for devices and software
- Email, chat, & ticketing support
- Available 24/7 or just after-hours
Proactive Monitoring and Ops
- Round-the-clock system & uptime monitoring
- Instant alerting and incident handling
- Software patch and update deployment
- SLA-based incident response
Our Technology Coverage
- Linux, Windows, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & others
- We use your existing tools, no new software required
- Ideal for Hosting, & IT IT teams
Let's Talk
Ready to improve IT operations?
Let us help you reduce downtime, resolve tickets faster, & grow your IT support without bloating your internal staff.
Your free audit, consultation, & quotes are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our IT services.
-
Which platforms do you work with?
We support Linux, AWS, Windows, cPanel, Plesk, Office 365, and Drupal, plus many standard business, hosting, and subscription service stacks.
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Do you just do T1 helpdesk?
No. We have Tier 1 and Tier 2 agents, plus sysadmins and OOH engineers based on your needs.
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Is the service offered 24/7?
Yes. You can opt for full 24/7/365 coverage, or only after-hours support (like nights, weekends, & holidays).
-
How fast can we get started?
We can We can fully onboard and go live in around 7 days, including all training, systems mapping, and final testing.
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Do you take over for our internal team?
Not usually. We typically embed with your existing team. Our specialists become a remote layer of your existing IT structure (although for smaller companies in italy, we can act as your IT team if needed).
Is Touch Support IT a Good Fit?
Our IT service is the perfect solution when:
- You're looking for 24/7 IT coverage without managing three internal shifts.
- You're managing high-risk environments (e.g. AWS, Linux, HIPAA servers).
- Your internal engineers is drowning in basic helpdesk tickets.
- You require a team who understands cPanel, Plesk, WHMCS, and other hosting tools.
- You support multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
