Get Reliable IT Support in Latvia While Maintaining Quality
Build a truly embedded 24/7 IT support resource,
trained in your tech stack and fully operational in 7 days or less.
Your initial consultation are completely free, no obligation.
Our Stats
Metrics That Prove Excellence
We're proud of the KPIs we consistently achieve for our IT clients,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Choose
Touch Support for IT Outsourcing
Always-On Coverage
Our IT experts offer 24/7 system monitoring, IT ticket triage, and infrastructure escalations.
Proficient In Your Setup
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
Embedded Teams, Not Separate Vendors
Our IT specialists work seamlessly within your ticketing platforms and tools, like Zendesk, Jira, Freshworks, or your own subscription service portal.
From Tickets to T3
Whether you require Tier 1 ticket resolution or deeper T2/T3 assistance, we've built the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Subscription service Team
Outsourced IT Helpdesk
- T1 & T2 ticket triage
- Off-site support for devices and software
- Chat, email, and ticketing support
- Available 24/7 or just overnight
Monitoring & Maintenance
- Constant system and uptime monitoring
- Immediate alerting and incident management
- Software patch and update deployment
- SLA-based issue resolution
Tech Stack Coverage
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Ideal for Hosting, MSPs, and Service Providers
Let's Talk
Ready to get started?
We can help you resolve tickets faster, & reduce downtime, & grow your IT support without expanding your internal IT staff.
Our strategy calls and implementation plans are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our IT support.
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What technologies do you support?
We support Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, & most other business, hosting, and subscription service stacks.
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Do you only do Tier 1 helpdesk?
No. We have Tier 1 and Tier 2 specialists, as well as T3 engineers and OOH engineers depending on your needs.
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Is your service available 24/7?
That's up to you. You can select full 24/7/365 coverage, or just after-hours support (like nights, weekends, & holidays).
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How quickly can we go live?
Our standard onboarding process is fast. We can be fully onboarded and go live in about 7 days, which covers all knowledge transfer, access setup, and test cases.
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Will you take over for our existing IT team?
We almost always extend your existing team. Our engineers become a embedded extension of your current operations structure (although for smaller companies in latvia, we can act as your IT department entirely).
Is this for you?
Our IT service is the perfect solution when:
- You need 24/7 IT coverage without the headache of three separate shifts.
- You run high-availability environments (e.g. AWS, Linux, HIPAA servers).
- Your internal engineers are overwhelmed by T1 helpdesk tickets.
- You need a team who understands cPanel, Plesk, WHMCS, and other hosting tools.
- Your customers are spread across several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
