Get Reliable IT Support in Lithuania Without Sacrificing Quality
Deploy a truly integrated 24/7 IT support resource,
that's proficient in your tools & fully operational in under a week.
Your initial consultation is totally free, no obligation.
Our Stats
Results We're Excited About
We stand by the KPIs we consistently achieve for our IT customers,
and we're confident we can do exactly as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Companies Prefer
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our engineers offer around-the-clock system monitoring, support ticket triage, and urgent escalations.
Specialists in Your Systems
We have experts in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. Your stack, our team.
A True Extension, Not Just Vendor
Our IT specialists work directly in your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your internal subscription service portal.
T1 Tickets to T3
Whether you need Tier 1 ticket resolution or advanced systems administrator support, we've built the resources to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Off-site support for devices and software
- Chat, email, and ticket-based support
- Available 24/7 or as overflow coverage
Proactive System & Ops
- Round-the-clock system and uptime monitoring
- Instant alerts and incident management
- Software patch and update deployment
- Guaranteed outage response
Tech Stack Coverage
- Linux, Windows, & M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We use your existing tools, zero new software needed
- Perfect for Hosting, MSPs, and IT teams
Let's Talk
Want scalable IT support in Lithuania?
We help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal IT staff.
Our strategy calls and implementation plans are totally free, no obligation.
FAQ
Frequently Asked Questions
All you need to know about our IT services.
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Which stacks do you support?
We support Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, & Drupal, and most standard business, web hosting, and subscription service stacks.
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Do you only do basic support?
No. We offer T1 & T2 specialists, as well as sysadmins and after-hours engineers based on your scope.
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Is your service offered 24/7?
That's up to you. You can opt for complete 24/7 coverage, or just after-hours support (evenings, weekends, & holidays).
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How quickly can we get started?
We can We can be fully onboard and go live in about 7 days, which covers all training, systems mapping, and final testing.
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Will you replace our internal IT team?
Not necessarily. We typically extend your existing team. Our specialists become a remote extension of your existing operations team (although for smaller companies in lithuania, we can replace your IT team if needed).
Who Is This For?
Touch Support IT is the perfect solution if:
- You require full 24/7/365 IT coverage without hiring 3 shifts.
- You manage complex environments (e.g. AWS, Linux, PCI servers).
- Your in-house engineers are bogged down with basic helpdesk tickets.
- You need a partner who knows cPanel, Plesk, WHMCS, and other common subscription service platforms.
- You support different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
