Outsource IT Support in Luxembourg While Maintaining Reliability
Get a truly embedded 24/7 IT support resource,
trained in your tech stack and live in about 7 days.
Your audit and consultation is completely free of charge, no commitment required.
Our Stats
Metrics That Demonstrate Our Quality
We're proud of the KPIs we consistently achieve for our subscription service clients,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Select
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our specialists provide 24/7 system monitoring, helpdesk triage, and urgent escalation.
Proficient In Your Setup
We have specialists in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
A Seamless Partner, Not Another Vendor
Our IT specialists work natively inside your ticketing platforms and tools, from Jira to ServiceNow or your internal CRM.
Complete Tier 1 - Tier 3 Support
Whether you require T1 helpdesk support or advanced sysadmin assistance, we've structured the team to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Subscription service Team
Your IT Helpdesk
- T1 & T2 ticket handling
- Off-site support for devices and applications
- Email, chat, & ticketing support
- Full 24/7/365 coverage or just after-hours
24/7 System and Ops
- 24/7 system & uptime monitoring
- Instant alerts and incident management
- Software patch and update deployment
- Guaranteed outage resolution
Tech Stack Coverage
- Linux, Windows, and Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your current tools, zero retraining required
- Perfect for SaaS, and IT companies in Luxembourg
Let's Talk
Ready to get started?
We help you resolve tickets faster, and reduce downtime, and grow your IT support without expanding your internal team.
Our strategy calls and quotes are completely free, no strings attached.
FAQ
Your IT Support Questions Answered
Everything you need to know about our IT solutions for Subscription services.
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Which stacks do you cover?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, and many other business, hosting, and subscription service stacks.
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Is this just T1 helpdesk?
No. We provide Tier 1 and Tier 2 specialists, and system administrators and OOH engineers depending on your requirements.
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Is your service available 24/7?
That's up to you. You're able to choose complete 24/7 coverage, or only out-of-hours support (like nights, weekends, and holidays).
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How quickly can we get started?
We can We can be fully onboard and go live in less than a week, which covers all knowledge transfer, systems mapping, and final testing.
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Will you replace our internal team?
No, that isn't the goal embed with your team. Our specialists become a remote layer of your existing ops structure (although for very small companies in luxembourg, we can act as your IT team if needed).
Is Touch Support IT the Right Choice?
Touch Support IT is a great fit when:
- You want full 24/7/365 IT coverage without managing three separate shifts.
- You manage complex environments (e.g. AWS, Linux, PCI stacks).
- Your internal engineers are drowning in T1 helpdesk tickets.
- You need a team who knows Plesk, WHMCS, cPanel, and other common subscription service tools.
- You serve multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
