Outsource IT Support in Ohio Without Losing Control
Build a truly integrated 24/7 IT support squad,
trained in your systems and ready in under a week.
This free audit are totally free of charge, no obligation.
Our Stats
Results We're Excited About
We're proud of the results we have been able to achieve for our IT partners,
and we're certain we can do the same for your company in Ohio.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Ohio Choose
Touch Support for IT Outsourcing
24/7 Proactive Coverage
Our IT experts offer around-the-clock system monitoring, support ticket triage, and critical escalation.
Proficient In Your Setup
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Embedded Teams, Not Separate Vendors
Our engineers work natively inside your ticketing systems and tools, from Zendesk to Freshworks even your internal CRM.
Helpdesk + SysAdmin Coverage
Whether you need Tier 1 ticket resolution or advanced T2/T3 assistance, we've got the resources to plug right into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
Outsourced IT Helpdesk
- Tier 1 and 2 ticket handling
- Off-site support for end-users and applications
- Chat, email, and ticketing assistance
- Available 24/7 or just after-hours
Proactive System and Ops
- Round-the-clock system & uptime monitoring
- Immediate alerting and incident management
- Patch and update deployment
- SLA-based incident resolution
Tech Stack Coverage
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Perfect for SaaS, and IT Service Providers
Let's Talk
Ready to improve your IT?
Let us help you resolve tickets faster, and reduce downtime, & scale your IT support without having to expand your internal team.
Your audits, consultations, and quotes are 100% at no cost, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT support.
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Which stacks do you work with?
We support Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, plus many standard enterprise, web hosting, and SaaS stacks.
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Do you only do T1 support?
No. We provide T1 & T2 specialists, as well as sysadmins and OOH engineers depending on your scope.
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Is your service available 24/7?
That's up to you. You can choose complete 24/7 coverage, or just after-hours support (evenings, weekends, and holidays).
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How quickly can we go live?
Our typical launch process is fast. We can be fully onboard and go live in less than a week, which covers all knowledge transfer, systems mapping, and final testing.
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Do you replace our internal team?
We almost always embed with your team. Our specialists become a remote extension of your current IT team (although for smaller organizations in ohio, we can act as your IT department entirely).
Who Is This For?
Our IT support service is the perfect solution if:
- You're looking for round-the-clock IT coverage without the cost of 3 shifts.
- You run high-availability environments (e.g. Linux, AWS, HIPAA stacks).
- Your internal IT team is bogged down with basic helpdesk tickets.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other hosting platforms.
- Your users are spread across different time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
