Get Scalable IT Support in Oklahoma Without Losing Quality
Launch a truly integrated 24/7 IT support team,
that's trained on your tools and live in under a week.
Your initial consultation is completely gratis, no commitment required.
Our Stats
Data We're Proud Of
We stand by the KPIs we consistently achieve for our subscription service partners,
and we're confident we can do the same for your business in Oklahoma.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Choose
Touch Support for IT Outsourcing
Always-On Coverage
Our IT experts provide 24/7 system monitoring, support ticket triage, and critical escalation.
Specialists in Your Systems
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Embedded Teams, Not Outsourced Agents
Our support teams work seamlessly within your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your custom CRM.
Helpdesk + SysAdmin Coverage
If you require basic helpdesk support or deeper T2/T3 support, we've got the talent to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
End-User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Remote support for devices and software
- Email, chat, & ticket-based assistance
- Available 24/7 or as after-hours support
Proactive System and Maintenance
- 24/7 system & uptime monitoring
- Instant alerting and incident handling
- Patch and update scheduling
- SLA-based outage resolution
Tech Stack Expertise
- Linux, Windows, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- Tools you already use, no retraining
- Perfect for SaaS, & IT IT teams
Let's Talk
Ready to scale IT operations?
We help you resolve tickets faster, & reduce downtime, & scale your IT support without expanding your internal IT staff.
Your audits, consultations, and implementation plans are totally free, no obligation.
FAQ
Frequently Asked Questions
What you need to know about our IT services.
-
What systems do you cover?
We support Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, and Drupal, and most standard enterprise, hosting, and subscription service stacks.
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Do you only do T1 helpdesk?
No. We provide Tier 1 and Tier 2 specialists, as well as sysadmins and overnight engineers depending on your scope.
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Is the service offered 24/7?
That's up to you. You can select complete 24/7 coverage, or only out-of-hours support (like nights, weekends, & holidays).
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How quickly can we get started?
We can We can fully onboarded and go live in under 7 days, including all training, access mapping, and final testing.
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Will you replace our existing IT team?
No, that's not the goal extend your team. Our specialists become a remote extension of your current IT team (although for smaller companies in oklahoma, we can replace your IT department if needed).
Who Is Our IT Service For?
Touch Support IT is a great fit when:
- You require 24/7 IT coverage without the headache of three separate shifts.
- You're running high-availability environments (e.g. Linux, AWS, PCI servers).
- Your in-house engineers are overwhelmed by basic user tickets.
- You need a partner who knows Plesk, WHMCS, cPanel, and other hosting tools.
- Your customers are spread across several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
