Build Scalable IT Support for Subscription service Businesses While Improving Control
Build a fully embedded 24/7 IT support team,
that's proficient in your tech stack & fully operational in 7 days or less.
This free audit are completely gratis, no obligation.
Our Stats
Data We're Proud Of
We stand by the metrics we have been able to achieve for our IT clients,
and we're certain we can do the exact same for your business in Poland.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Poland Select
Touch Support for IT
24/7 Proactive Coverage
Our IT experts offer constant system monitoring, IT ticket triage, and urgent escalations.
Trained on Your Environment
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
Embedded Engineers, Not External Vendors
Our support teams work natively inside your tools and ticketing systems, from Jira to Freshworks even your own CRM.
Helpdesk + Admin Coverage
If you need basic ticket resolution or deeper sysadmin assistance, we've built the resources to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
Your IT Helpdesk
- Tier 1/Tier 2 ticket resolution
- Off-site support for devices and software
- Email, chat, & ticket-based support
- Available 24/7 or as overflow coverage
24/7 Monitoring & Ops
- 24/7 system and uptime monitoring
- Immediate alerting and incident handling
- Software patch and update deployment
- SLA-based issue resolution
Tech Stack Coverage
- Linux, Windows, & Microsoft 365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Perfect for Hosting, & IT Service Providers
Let's Talk
Ready to get started?
Let us help you resolve tickets faster, & reduce downtime, & scale your IT support without expanding your internal staff.
Our audits, consultations, and implementation plans are entirely free, no commitment required.
FAQ
Common Questions About Our IT Services
All you need to know about our IT solutions for Subscription services.
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What systems do you cover?
We have experts in Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, Drupal, and many other enterprise, web hosting, and subscription service stacks.
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Is this only basic support?
No. We offer T1 & T2 agents, and system administrators and OOH engineers based on your needs.
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Is the service offered 24/7?
That's up to you. You can choose complete 24/7 coverage, or just out-of-hours support (evenings, weekends, & holidays).
-
How fast can we launch?
Our typical onboarding process is fast. We can be fully onboard and go live in about 7 days, which covers training, access mapping, and test cases.
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Do you take over for our existing team?
Not usually. We typically embed with your team. Our engineers become a remote extension of your current ops structure (although for very small organizations in poland, we can act as your IT team entirely).
Who Is This For?
Touch Support IT is an ideal choice if:
- You require round-the-clock IT coverage without hiring 3 shifts.
- You're managing complex environments (e.g. AWS, Linux, PCI servers).
- Your internal engineers are bogged down with basic user tickets.
- You need a partner who is an expert in Plesk, WHMCS, cPanel, and other common subscription service tools.
- Your clients are spread across different time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
