Outsource Your IT Helpdesk in Portugal Without Sacrificing Quality
Get a truly integrated 24/7 IT support team,
trained in your systems & live in about 7 days.
This audit and consultation is 100% free of charge, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We stand by the KPIs we have been able to achieve for our subscription service clients,
and we're confident we can do just as well for your business in Portugal.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Select
Touch Support for IT Support
Around-the-Clock Support
Our IT experts deliver constant system monitoring, support ticket triage, and critical escalation.
Proficient In Your Setup
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We learn your entire environment.
Integrated Engineers, Not External Vendors
Our support teams work natively inside your ticketing systems and tools, like Zendesk, Jira, Freshworks, even your custom CRM.
T1 Helpdesk to T3
Whether you need Tier 1 ticket resolution or deeper T2/T3 support, we've built the talent to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Offerings
Outsourced IT Helpdesk
- Tier 1/Tier 2 support handling
- Off-site support for devices and applications
- Email, chat, & ticket-based assistance
- Available 24/7 or as overflow coverage
24/7 Monitoring and Ops
- 24/7 system & uptime monitoring
- Instant alerts and incident handling
- Patch and update deployment
- Guaranteed issue response
Tech Stack Expertise
- Linux, Windows, and M365
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- We use your current tools, zero new software required
- Ideal for Hosting, and IT Service Providers
Let's Talk
Want scalable IT support in Portugal?
Let us help you resolve tickets faster, and reduce downtime, and grow your IT support without having to expand your internal IT staff.
Your free audit, consultation, & implementation plans are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our IT support.
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What technologies do you support?
We have specialists in Windows, Linux, AWS, cPanel, Plesk, Office 365, Drupal, & many standard business, web hosting, and SaaS stacks.
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Is this only Tier 1 support?
No. We provide Tier 1 and Tier 2 specialists, and sysadmins and OOH engineers depending on your scope.
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Is the service offered 24/7?
That's up to you. You're able to opt for full 24/7/365 coverage, or only after-hours support (evenings, weekends, and holidays).
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How fast can we get started?
Our standard onboarding timeline is fast. We can fully onboarded and go live in about 7 days, which covers all knowledge transfer, access mapping, and test cases.
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Will you take over for our existing team?
Not necessarily. We typically embed with your team. Our engineers become a scalable layer of your current operations structure (although for smaller companies in portugal, we can replace your IT team entirely).
Is Touch Support IT the Right Choice?
Our IT service is an ideal choice when:
- You want round-the-clock IT coverage without staffing three separate shifts.
- You run high-availability environments (e.g. Linux, AWS, PCI stacks).
- Your in-house team is drowning in basic helpdesk tickets.
- You require experts who knows Plesk, WHMCS, cPanel, and other common subscription service platforms.
- Your clients are spread across multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
