Build Reliable IT Support for Subscription service Businesses Without Losing Quality
Launch a truly integrated 24/7 IT support squad,
trained in your tools and live in under a week.
The discovery call is 100% free of charge, no obligation.
Our Stats
Proven IT Metrics That Matter
We're proud of the metrics we consistently achieve for our IT customers,
and we're certain we can do exactly as well for your company in Romania.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Choose
Touch Support for IT Outsourcing
Always-On Coverage
Our specialists provide constant system monitoring, IT ticket triage, and infrastructure escalations.
Trained on Your Environment
We support Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Integrated Engineers, Not External Agents
Our IT specialists work seamlessly within your ticketing systems and tools, from Zendesk to ServiceNow even your custom CRM.
Full Helpdesk & Admin Support
Whether you need basic helpdesk support or deeper T2/T3 support, we've built the resources to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Subscription service Business
End-User Helpdesk Support
- Tier 1 and 2 ticket handling
- Remote support for devices and software
- Chat, email, and ticketing assistance
- Available 24/7 or as overflow coverage
Monitoring & Maintenance
- Round-the-clock system & uptime monitoring
- Instant alerting and incident management
- Software patch and update scheduling
- Guaranteed issue response
Tech Stack Expertise
- Linux, Windows, and M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We use your existing tools, zero retraining required
- Perfect for SaaS, and IT IT teams
Let's Talk
Need more reliable IT help in Romania?
Let us help you resolve tickets faster, & reduce downtime, and grow your IT support without expanding your internal team.
Our free audit, consultation, & quotes are 100% free, no commitment required.
FAQ
Your Outsourcing Questions Answered
All you need to know about our IT solutions for Subscription services.
-
Which stacks do you work with?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, & Drupal, plus many standard enterprise, web hosting, and subscription service stacks.
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Is this only basic helpdesk?
No. We have T1 & T2 agents, and T3 engineers and after-hours engineers based on your requirements.
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Is the service available 24/7?
That's up to you. You can select full 24/7/365 coverage, or just after-hours support (like nights, weekends, & holidays).
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How quickly can we get started?
Our standard launch timeline is fast. We can fully onboard and go live in under 7 days, including training, access mapping, and test cases.
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Do you take over for our existing team?
We almost always extend your team. Our specialists become a scalable extension of your current IT structure (although for very small organizations in romania, we can act as your IT department entirely).
Is Touch Support IT the Right Choice?
Touch Support IT is a great fit if:
- You want round-the-clock IT coverage without the overhead of 3 shifts.
- You manage high-risk environments (e.g. Linux, AWS, HIPAA servers).
- Your internal team are drowning in T1 helpdesk tickets.
- You require experts who understands Plesk, WHMCS, cPanel, and other common subscription service tools.
- You support several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
