Outsource Your IT Helpdesk for Technology Businesses Without Sacrificing Quality
Get a truly embedded 24/7 IT support resource,
trained in your tools and fully operational in 7 days or less.
Your audit and consultation is completely free, no obligation.
Our Stats
Our IT Metrics That Matter
We stand by the metrics we consistently achieve for our IT customers,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Austin Prefer
Touch Support for IT Support
24/7 Proactive Coverage
Our specialists deliver around-the-clock system monitoring, helpdesk triage, and urgent escalation.
Proficient In Your Setup
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
A Seamless Extension, Not Just Vendor
Our engineers work natively inside your ticketing systems and tools, from Jira to Freshworks even your custom technology CRM.
Helpdesk + Admin Coverage
If you need T1 ticket resolution or deeper T2/T3 assistance, we've built the team to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your Technology Team
T1/T2 Helpdesk Support
- Tier 1/Tier 2 support triage
- Off-site support for devices and software
- Email, chat, & ticketing assistance
- Available 24/7 or as overflow support
24/7 Monitoring and Maintenance
- Round-the-clock system and uptime monitoring
- Instant alerts and incident management
- Software patch and update deployment
- SLA-based outage response
Tech Stack Coverage
- Linux, Windows, and Azure
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Perfect for SaaS, MSPs, and companies in Austin
Let's Talk
Need more reliable IT help in Austin?
Let us help you resolve tickets faster, and reduce downtime, & grow your IT support without having to expand your internal IT staff.
Our free audit, consultation, & implementation plans are entirely free of charge, no obligation.
FAQ
Your Outsourcing Questions Answered
What you need to know about our IT solutions for Technology.
-
What platforms do you support?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, and Drupal, plus most standard enterprise, hosting, and technology stacks.
-
Do you just do Tier 1 helpdesk?
No. We have Tier 1 and Tier 2 specialists, plus sysadmins and after-hours engineers based on your needs.
-
Is your service offered 24/7?
That's up to you. You can opt for full 24/7/365 coverage, or only after-hours support (evenings, weekends, and holidays).
-
How quickly can we go live?
Our typical launch process is fast. We can fully onboarded and go live in less than a week, which covers all training, systems mapping, and test cases.
-
Do you take over for our internal team?
No, that isn't the goal augment your team. Our engineers become a scalable layer of your existing IT structure (although for very small organizations in austin, we can act as your IT team if needed).
Who Is Our IT Service For?
Our IT support service is an ideal choice if:
- You require round-the-clock IT coverage without staffing three separate shifts.
- You're running complex environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your in-house team are drowning in Tier 1 helpdesk tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other hosting tools.
- You support several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
