Outsource Your IT Helpdesk for Technology Businesses While Maintaining Quality
Deploy a truly integrated 24/7 IT support squad,
trained in your systems & ready in under a week.
This audit and consultation is 100% gratis, no obligation.
Our Stats
Data We're Proud Of
We stand by the KPIs we have been able to achieve for our IT partners,
and we're positive we can do just as well for your business in Seattle.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Trust
Touch Support for IT Outsourcing
24/7/365 Support
Our engineers offer around-the-clock system monitoring, helpdesk triage, and infrastructure escalations.
Specialists in Your Systems
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. We master your entire tech stack.
Embedded Engineers, Not Separate Vendors
Our support teams work natively inside your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your custom CRM.
Helpdesk + SysAdmin Coverage
Whether you require Tier 1 helpdesk support or advanced T2/T3 support, we've built the team to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
Your IT Helpdesk
- Tier 1 and 2 support handling
- Off-site support for end-users and applications
- Chat, email, and ticketing assistance
- Available 24/7 or as after-hours coverage
24/7 System and Maintenance
- Constant system & uptime monitoring
- Instant alerts and incident handling
- Patch and update scheduling
- SLA-based incident resolution
Tech Stack Expertise
- Windows, Linux, and Azure
- cPanel, Plesk, AWS, WHMCS, Drupal & others
- Tools you already use, no retraining
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Need better IT help in Seattle?
We help you resolve tickets faster, & reduce downtime, & scale your IT support without bloating your internal IT staff.
Your strategy calls and implementation plans are completely free of charge, no commitment required.
FAQ
Common Questions About Our IT Services
What you need to know about our IT solutions for Technology.
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What systems do you cover?
We support Linux, AWS, Windows, cPanel, Plesk, Office 365, & Drupal, plus many other enterprise, hosting, and technology stacks.
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Do you just do Tier 1 helpdesk?
No. We provide Tier 1 and Tier 2 agents, and sysadmins and OOH engineers based on your requirements.
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Is the service available 24/7?
Yes. You're able to select full 24/7/365 coverage, or just after-hours support (like nights, weekends, and holidays).
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How fast can we launch?
Our standard onboarding process is fast. We can fully onboard and go live in less than a week, which covers training, access mapping, and test cases.
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Do you take over for our existing IT team?
No, that isn't the goal augment your team. Our engineers become a scalable extension of your existing ops team (although for smaller companies in seattle, we can replace your IT department entirely).
Is it for you?
Our IT support service is an ideal choice when:
- You're looking for full 24/7/365 IT coverage without the cost of 3 shifts.
- Your technology business operates on high-availability environments (e.g. Linux, AWS, HIPAA servers).
- Your internal team is bogged down with Tier 1 user tickets.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other hosting stacks.
- Your clients are in several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
