Build Scalable IT Support in Dallas Without Losing Quality
Launch a truly embedded 24/7 IT support team,
trained in your tech stack and ready in about 7 days.
This initial consultation is 100% free of charge, no obligation.
Our Stats
Proven IT Metrics That Matter
We stand by the results we consistently achieve for our technology customers,
and we're positive we can do exactly as well for your business in Dallas.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Select
Touch Support for IT Support
Around-the-Clock Support
Our specialists provide 24/7 system monitoring, support ticket triage, and critical escalation.
Specialists in Your Systems
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not External Vendors
Our engineers work natively inside your ticketing systems and tools, from Jira to Freshworks or your custom technology portal.
Helpdesk + Admin Coverage
If you need T1 helpdesk support or advanced sysadmin support, we've built the talent to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
End-User Helpdesk Support
- T1 & T2 ticket triage
- Off-site support for end-users and applications
- Email, chat, & ticket-based support
- Full 24/7/365 coverage or just overnight
Monitoring & Maintenance
- 24/7 system and uptime monitoring
- Immediate alerting and incident handling
- Patch and update deployment
- Guaranteed incident response
Our Technology Coverage
- Linux, Windows, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & others
- Tools you currently use, no retraining
- Ideal for SaaS, & IT companies in Dallas
Let's Talk
Ready to improve your IT?
Let us help you reduce downtime, resolve tickets faster, & grow your IT support without expanding your internal staff.
Our audits, consultations, and quotes are completely at no cost, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT services.
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What technologies do you work with?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, and Drupal, plus most standard enterprise, web hosting, and technology stacks.
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Do you just do T1 helpdesk?
No. We offer Tier 1 and Tier 2 agents, and system administrators and overnight engineers depending on your requirements.
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Is your service offered 24/7?
Yes. You're able to opt for full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, and holidays).
-
How fast can we go live?
We can We can fully onboarded and go live in under 7 days, including all knowledge transfer, access setup, and test cases.
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Do you take over for our existing team?
We almost always embed with your existing team. Our engineers become a remote extension of your current IT team (although for smaller companies in dallas, we can replace your IT department if needed).
Is Touch Support IT the Right Choice?
Our IT service is the perfect solution if:
- You're looking for 24/7 IT coverage without the cost of 3 shifts.
- You manage high-availability environments (e.g. Linux, AWS, PCI servers).
- Your in-house engineers is bogged down with Tier 1 support requests.
- You require experts who knows Plesk, WHMCS, cPanel, and other hosting platforms.
- You serve several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
