Outsource IT Support in Washington D.C. Without Losing Control
Deploy a fully integrated 24/7 IT support team,
that's trained on your tools & ready in under a week.
The audit and consultation is 100% free of charge, no commitment required.
Our Stats
Data We're Excited About
We stand by the KPIs we consistently achieve for our IT partners,
and we're confident we can do the exact same for your company in Washington D.C..
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Select
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our engineers offer 24/7 system monitoring, IT ticket triage, and critical escalations.
Trained on Your Tech Stack
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We learn your entire environment.
Embedded Engineers, Not External Vendors
Our engineers work directly in your ticketing platforms and tools, from Jira to Freshworks or your own technology system.
T1 Tickets to T3
Whether you require Tier 1 ticket resolution or advanced sysadmin assistance, we've built the team to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Offerings
T1/T2 Helpdesk Support
- T1 & T2 ticket resolution
- Off-site support for devices and software
- Email, chat, & ticketing support
- Full 24/7/365 coverage or as overflow support
Monitoring & Maintenance
- 24/7 system & uptime monitoring
- Instant alerts and incident response
- Patch and update management
- SLA-based outage resolution
Our Technology Coverage
- Linux, Windows, and Microsoft 365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We use your current tools, no new software required
- Perfect for Hosting, and IT Service Providers
Let's Talk
Need better IT support in Washington D.C.?
Let us help you resolve tickets faster, and reduce downtime, & grow your IT support without expanding your internal team.
Our free audit, consultation, & quotes are entirely at no cost, no obligation.
FAQ
Common Questions About Our IT Services
What you need to know about our IT solutions for Technology.
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What systems do you cover?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & most standard business, hosting, and SaaS stacks.
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Do you just do basic support?
No. We provide T1 & T2 agents, as well as system administrators and OOH engineers depending on your scope.
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Is your service available 24/7?
Yes. You can select complete 24/7 coverage, or just out-of-hours support (like nights, weekends, and holidays).
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How fast can we get started?
We can We can be fully onboarded and go live in around 7 days, including all knowledge transfer, systems mapping, and final testing.
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Do you take over for our internal IT team?
No, that isn't the goal augment your team. Our specialists become a remote layer of your existing operations team (although for very small companies in washington d.c., we can act as your IT team entirely).
Is this for you?
Our IT support service is the perfect solution if:
- You're looking for 24/7 IT coverage without staffing three separate shifts.
- You run high-risk environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your internal engineers is drowning in T1 support requests.
- You need a partner who knows cPanel, Plesk, WHMCS, and other hosting stacks.
- You support several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
