Case Study: Scaling Finance Operations for Paradigm Healthcare
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November 20, 2025
Extend your CX, IT & Finance teams
With AI and Automation for more volume and accuracy.
Check your CX, IT, and Finance setup in under 5 minutes for free.
Based on 30k+ reviews
Trusted by giants from healthcare to hosting providers.
Services
Better BPO
Touch Support offers a complete suite of functions from CX to Software Development.
Customer Experience
Our CX specialists are trained in your tools, tone, and workflows. From live chat to email support and ticket resolution, we become a seamless part of your customer experience across time zones, languages, and channels.
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IT & Data
From infrastructure monitoring to user support, we help you stay online, secure, and compliant without bloating your internal headcount. Whether you're an MSP or a growing company with limited tech resources, we provide white-labeled, round-the-clock IT support.
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Software Development
Scale your engineering capacity without the hiring headache. From frontend to backend, our dedicated developers embed directly into your agile sprints, git repositories, and communication channels. We don't just write code; we build your product alongside you.
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Customer Experience
24/7 hyper-integrated support teams.
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Tier 1 and Tier 2 support
Technical and non-technical agents trained to solve issues fast. -
Email, chat, and voice coverage
Seamless omnichannel support — your customers choose how they contact you.
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SLA-based ticket management
Fast, trackable resolutions with guaranteed response and resolution times.
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Helpdesk platform expertise
We work inside your tools: Zendesk, Freshdesk, Intercom, Salesforce, and more.
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Multilingual support
Native-level agents in English, Spanish, German, French, and beyond.
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CSAT, NPS, and QA tracking
We track what matters — and improve it over time.
IT Support & Infrastructure
Keep your systems online and secure without hiring a full IT team.
24/7 helpdesk support
HIPPA Security and Compliance
Remote device troubleshooting
Field Tech Support
Infrastructure & Cloud Management
Windows, Linux, AWS, and more
Software Development
Seamlessly embedded engineering capacity.
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Full-Stack Web & Mobile Development
- Dedicated developers for Front-End (React, Angular, Vue) and Back-End (Node.js, Python, .NET).
- Native and Cross-Platform mobile app development.
- Direct integration into your Agile/Scrum sprints and Jira workflows.
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QA & Automated Testing
- End-to-end testing cycles to ensure release stability.
- Development of automated test scripts and regression testing.
- Bug tracking, reporting, and resolution management.
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API & System Integrations
- Building and maintaining RESTful and GraphQL APIs.
- Connecting your core product with third-party tools (CRMs, ERPs, Payment Gateways).
- Middleware development to ensure seamless data flow between systems.
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Legacy Refactoring & Maintenance
- Updating and optimizing aging codebases for performance and security.
- Technical debt reduction and code documentation.
- Ongoing maintenance and library updates to ensure uptime.
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DevOps & CI/CD Support
- Managing deployment pipelines for continuous delivery.
- Cloud infrastructure support (AWS, Azure, Google Cloud).
- Containerization (Docker/Kubernetes) and environment management.
Healthcare Services
Smart Finance
Modernizing Financial Operations for Healthcare Providers.
AP/AR & Month-End Closing
Rigorous, HIPAA-compliant financial management embedded directly into your practice management software.
AI & Automation
Deploy custom "digital workers" to handle high-volume repetitive tasks 24/7, eliminating human error.
Data Analytics
Move beyond spreadsheets. We turn raw billing data into real-time, actionable dashboards for decision-makers.
Looking for a free quote?
Submit your request via our inquiries portal, or book a call with an advisor.
Success Stories
Case Studies
Learn more about what our biggest clients are saying about us.
Case Study: Powering 24/7 Reliability for Code Enigma
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November 3, 2025
Case Study: Scaling Support for a $300M Hosting Company
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November 3, 2025
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations - including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms. Whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others, we act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models, typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business - adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution. No pressure, no fluff.
Still have questions?
Our team of consultants is available Monday - Friday to assist with your CX, IT, and Finance needs.
