Expert Customer Service for Hosting provider companies in Bulgaria
Get a 24/7 integrated CX workforce that feels like a part of your Bulgaria office.
This audit & consultation are completely free, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams work hard to drive outstanding results for all of our hosting provider clients in Bulgaria and beyond.
Here are some key metrics we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in Bulgaria prefer
Touch Support for Customer Experience
Go Live in 7 Days or Less
We've got implementation playbook is so tight, we get most partners are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Support your hosting provider clients in Bulgaria and beyond 24/7, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly inside your helpdesk, following your playbooks.
Complete Transparency
Access to transparent reports, live quality audits, and analytics your team in Bulgaria can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email & Ticketing
- Live Chat
- Voice
- Social Monitoring
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
KPIs We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Book a consultation with a CX outsourcing expert today.
Our strategy calls and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for hosting provider businesses who:
- Are growing rapidly for their internal team to keep up.
- Need 24/7 support without hiring for 3 shifts.
- Have variable quality across tickets or channels.
- Want multilingual coverage but can't hire natively for each language.
- Need to lower customer service overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
