Top-Rated Customer Support for Hosting provider companies in Cyprus
Deploy an 24/7 embedded CX team which acts like a part of your Cyprus office.
This free consultation is completely at no cost, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts aim to deliver real-world success for each of our hosting provider clients in Cyprus and beyond.
Here are a few key KPIs we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in Cyprus select
Touch Support for Customer Experience
Go Live within 7 Days
We've got onboarding procedures is so streamlined, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your hosting provider customers in Cyprus and beyond across all time zones, in their language, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively within your CRM, following your brand voice.
Complete Transparency
Access to transparent dashboards, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email Support + Ticketing
- Live Chat
- Phone Support
- Social Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Reporting We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Book a consultation with one of our CX experts today.
Our free audit, consultation, & implementation plans are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for hosting provider companies that:
- Are scaling too fast for their internal team to keep up.
- Want round-the-clock support without the cost of staffing three internal shifts.
- Have inconsistent QA scores between tickets and agents.
- Require multilingual coverage but don't want to hire natively for each language.
- Need to lower support costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
