Expert Customer Support for SaaS companies in Rhode Island
Build a 24/7 embedded CX workforce that acts like an extension of your Rhode Island team.
The strategy call is 100% free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our customer support experts strive to drive excellence for each of our saas partners.
Here's a look at a few key KPIs we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in Rhode Island prefer
Touch Support for CX Outsourcing
Up and Running within 7 Days
Our onboarding SOPs are so tight, most clients are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Meet your saas customers in Rhode Island and beyond across all time zones, in their language, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team embed directly within your helpdesk, mastering your exact workflows.
You See What We See
Access to transparent reports, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email & Ticketing
- Live Chat
- Voice
- Social Media Support
Your Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Schedule a call with one of our CX experts now.
Your audits, consultations, and quotes are entirely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your SaaS Business?
Touch Support is built for saas companies that:
- Are expanding rapidly for their in-house team to keep up.
- Want always-on support without the cost of staffing 3 shifts.
- Are seeing variable quality across tickets or channels.
- Want multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Want to reduce support spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
