Expert Customer Service for Subscription service companies in Croatia
Deploy a 24/7 integrated CX workforce that operates like a part of your Croatia team.
Your audit & consultation are completely free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our support teams aim to achieve excellence for each of our subscription service clients in Croatia and beyond.
Here are some key benchmarks we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Subscription service Companies in Croatia trust
Touch Support for Customer Experience
Up and Running within 7 Days
Our implementation process is so streamlined, most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your subscription service customers in Croatia and beyond across all time zones, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists embed directly within your helpdesk, using your macros.
Full Visibility
Access to live dashboards, live QA scores, and analytics your team in Croatia can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support & Ticket Management
- Chat Support
- Voice
- Social Support
Systems We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Provide
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Croatia?
Book a meeting with one of our CX experts today.
Your strategy calls and implementation plans are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with companies who:
- Are expanding too fast for their internal team to handle the volume.
- Need always-on support without the cost of staffing three internal shifts.
- Have inconsistent QA scores between tickets or channels.
- Require multi-language coverage but cannot hire natively in-house.
- Want to reduce CX overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
