Get serious about your customer experience
Touch Support designs, builds, manages, scales and improves highly effective enterprise support more quickly, cost efficiently and successfully than can be done internally or elsewhere.We're different. Learn how.
Help us help you:
Our secret sauce
We view service as a driver of customer value. This philosophy helps us stand apart as a strategic partner in a sea of providers. Our Customer Experience Optimization framework is how we deliver on this difference:
We hire the very best
We train and document exhaustively
We deploy our proprietary software
We establish custom, automated workflows
We capture comprehensive analytics
We continually refine the process
We operate as an extension of your team
Trust us. 1,000+ companies do.
“Most outsourcing is not like having a real employee that knows the things to do. Touch Support is different. Technicians are knowledgeable—it’s reflected in the quality of their responses. And when I have a problem, my team always has a solution. I get details, not just a generic answer like ‘we’re working on it.'”
—Owner, Global Web Hosting Company
“Ultimately we decided we really needed a partner who could primarily deliver high quality support…and that’s Touch Support. I’m astonished at the quality of the resources. I’ve gotten project management, technical training, a team of 5-6—it’s huge. Around the clock, I need someone there when I need them, and Touch Support is.”
—Head of Support, Startup Software Company
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How to win in the age of the customer
Read our blog for tips to transform your customer interaction.