The rapid advancement and adoption of technology by economies around the world has made the fast-paced world of business an even swifter beast. Consumer trends, inventories, and workflow can change overnight, leaving your business scrambling to adapt to the ebb and flow of the business world. In an ideal world your business would have the […]
Employees who find their way into the world of customer service can go through years and years of training to hone their interaction skills, but there is only one lesson that will be drilled into them time and time again. When it comes to customer service, the customer is always right. This adage has been […]
Managing costs is one of the biggest challenges facing every business, large or small, in the 21st century. With the rapid advancement and adoption of technology, companies of all sizes are facing increasing financial strain on budgets. One of the easiest ways for companies to save money is to outsource specific business operations to an […]
No two customers are the same, and businesses that don’t realize that will lose customers. Sure, businesses have specific clientele and niches they service, but that doesn’t necessarily mean that all of the customers in that niche are the same type of people. Companies that don’t recognize customer service trends as they evolve they will […]
Perhaps the greatest source of pain and frustration within any company is customer service and support. For many businesses in the 21st century, IT professionals have to be both computer savvy and socially polite in order to handle putting out the multitude of fires that arise in the course of an average day or week. […]
Being secure online is something that you really need to care about. The Internet, while being the haven of information distribution and sharing, is also a big bad place in many ways and there are always people looking out to cheat you or steal from you, much like the crime rate in a bustling city. […]
As your business grows, so does the threat of security breaches compromising your company’s IT systems. For any business, large or small, IT security should always be placed at the forefront of importance. For many businesses, an IT security breach can practically shut a company down for a period of time, sometimes costing millions in […]
Computer problems are never any fun. But if you are a sole proprietor of a company, or even the member of a small company that does not have the budget for in house tech support, you can be in real trouble if your computer breaks down. In the past, small businesses had to rely mainly […]
Let’s face it. When you or your company has a computer problem, you need a quick and effective solution from a knowledgeable expert. You can hire someone in house to handle these types of emergencies, but is one person going to have the knowledge to handle any type of computer problem, whether it is software, […]
Major trends that will be impacting the IT world in the next 2 years can be seen in the emerging healthcare changes that are currently underway. While healthcare information systems are already ubiquitous, there is going to be a concentrated focus on developing methods to share the enormous amount data that these systems are generating. […]
