Business Analyst

Location Address



Business Analyst

Required work experience: 3+ years

Flexible hours, remote work


Join our team as a Business Analyst! You'll crack the code on business processes, pinpoint areas for improvement, and partner with diverse teams to implement innovative solutions.

Who are we?

We are a US-based Business Process Optimization company. At Touch Support Inc., we're passionate about helping businesses in different industries streamline their operations and achieve peak efficiency.

With over 400 team members worldwide, we leverage our expertise to help our clients excel.  We're currently searching for a talented Business Analyst to join our growing remote team!

Our position is completely work-from-home, and we have a lot of experience and success in onboarding new team members virtually.

For that reason, we are accepting applications from anywhere in Georgia (Europe)!

Here's what you'll get to do:

  • Analyze and document existing business processes, pinpointing inefficiencies and opportunities for streamlining operations
  • Work closely with cross-functional teams to design and implement solutions that effectively address identified business needs
  • Collaborate with developers throughout the build and implementation phases of technology-based solutions
  • Maintain a current understanding of best practices and updates for relevant tools and technologies, ensuring optimal utilization throughout the organization
  • Develop, implement, and maintain comprehensive systems design elements, including documentation, workflows, diagrams, data migration rules, and other deliverables
  • Leverage external industry data, competitor intelligence, and market research to gain deeper business insights and inform strategic decision-making
  • Convert data analysis results into clear, actionable strategies for operational improvements
  • Track the implementation of established strategies and assess their impact on overall operational performance

You're a Great Fit If you:

  • Have 3-5 years of strong experience in a Business Analyst role or a directly related field
  • Have experience in the financial industry (not mandatory, but it is a plus)  
  • Possess excellent written and verbal communication skills in the English language
  • Demonstrate a passion for continuous learning by readily adapting to new technologies and industry best practices
  • Employ strong analytical and problem-solving abilities to identify root causes of issues, interpret data, and develop clear, actionable recommendations
  • Have excellent communication and interpersonal skills
  • Thrive in a work environment that allows you to manage projects independently while also collaborating seamlessly within a team setting
  • Have a calm and focused approach to high-pressure situations

What do we offer?

  • Work from anywhere
  • Flexible working hours
  • Global Team
  • Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

If you want to learn more about the company and what we do, please visit our website at

Please submit your application in English. Applications submitted in any other language will not be considered.