A successful IT system within a company is multi-faceted, and simultaneously focused on various levels of operation. This process is very complex, which is why outside specialists are often brought in to assess IT systems as a unit. An effective IT assessment will identify strengths and weaknesses, as well as suggest methods to boost efficiency, […]
If you are an entrepreneur, you know that creating an independent and thriving business is laden with speed bumps and many sharp learning curves. Taking on all of these responsibilities and attempting to juggle many small tasks without inquiring experts for help leads to the demise of roughly 1/3 of small business start-ups. Many successful […]
There is no avoiding the inevitability of unhappy customers and canceled orders, but there are ways to prepare for these situations when they do arise. Companies and sales reps that engage with their customers in a respectful manner, always have a better chance of saving orders and inspiring repeat business. Perhaps the most important and […]
Most modern businesses rely heavily on technology, which means that they need support processes that can rapidly fix problems. Some companies choose to manage IT support services internally, but it’s now increasingly common for organizations to outsource this work. If you are thinking of moving to an outsourced IT support model, consider the seven following […]
Viruses have become one of the biggest problems that PC owners face. It’s no secret that there are many more viruses out there for PCs, which means that PC users have to be more careful with what they download and what websites they visit. Here are some tips to ensure that your PC remains […]
In today’s competitive business markets, most people understand that customer service is a major factor impacting the majority of consumer decisions. Service representatives are taught how to properly address customer issues and concerns, yet there is also tremendous value in learning what NOT to do or say. With that in mind, here’s our pick for […]
TouchSupport Achieves Customer Satisfaction Score of 95% TouchSupport understands the critical importance of awesome customer service and promises to provide this high value service to clients and the consumers who utilize their products and services. To assist in this goal, we partner with LiveChat as a supporting platform to meet the needs of those who prefer to get […]
The business world is ripe with case studies about companies finding excuses to stay offline, refuse social listening and reject new methods of gathering data. The up-front expense never makes sense to these people until the new outlets affect the business in a negative way, and the effect is usually quite large! The modern customer […]
We’re already stressed any time technology goes down. That’s especially true when we need that piece of tech to finish an urgent task. There’s never a good time for your computer, your phone, or your copy machine to go down. It’s always inconvenient when a critical piece of software crashes. More often than not, those […]
There are plenty of misconceptions and incorrect notions about outsourcing – from the poor, exploited workers slaving away in crowded cubicles to the decline of the industry in general. While we can’t speak for everyone, we’re clearing up some common myths about outsourcing below. Top Outsourcing Misconceptions Myth: Outsourced Jobs are Low-End, Dead-End Positions that No […]
