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Evolution of Customer Service
6 Jul 2016

Customer Experience

The Evolution Of Technical Support

Many customer service departments are still running behind the times in their failure to embrace modern uses of technology. While companies now have the ability to utilize software apps that can make customer service as streamlined as texting with a friend, frequent lack of funding in the customer service departments of many companies is still […]

shutterstock_314848460
9 Oct 2015

Customer Experience

3 Tactics for Delivering Exceptional Customer Support

A little can go a long way in the area of customer support. By being equipped with a few effective customer support tactics, you can successfully improve support processes, increase customer satisfaction, and boost brand loyalty. Modern consumers are provided more options than ever before, and in order to step up and meet these expectations, […]

now-hiring-interview
18 Sep 2015

Business & Marketing

Customer Service Job Description

In order to help you get a head start on hiring your next rock-star customer support representative, we have created you a job description template. This template functions as the perfect starting point, and should be built out to reflect the nuances of your specific company. Download Template (*.docx)     [Insert Company Name Here] […]

big-data
4 Sep 2015

Business & Marketing

How To Leverage Customer Data for Superior Support

Big data has become a powerful component in the customer support process. Leveraged effectively, data will enhance your familiarity with your customers and lead to superior customer support, more effective marketing, and increased revenues. The first step, which many companies have yet to properly address, is to cut through all of the noise and the […]

shutterstock_179344991
20 Aug 2015

Business & Marketing

10 Interview Questions for a Customer Service Rep

A world-class customer service department can lead to significant brand awareness and 100% customer retention, but without the right team in place, it can be nearly impossible to reach that level of service. When building your customer service team and searching for great representatives, it is very important to be prepared for the interview. Effective […]

work-life-balance
7 Aug 2015

Business & Marketing

Can You Achieve a Work-Life Balance by Outsourcing?

As a small business owner, one must make a fair amount of sacrifices, many of which fall under the umbrella of ‘personal life’ sacrifices. Running a small business requires an extraordinary amount of time and effort, which leaves many owners with little time to focus on themselves, their family, and their friends. Many of these […]

Customer Support Needs
15 Jul 2015

Customer Experience

Shared vs Dedicated Support Model

Many considerations come into play when deciding whether a dedicated or shared support model will better suit the needs of your organization’s outsourced customer support services. The majority of businesses end up relying on outsourced help desk support to boost productivity, as well as cut costs, but the question then becomes, “which support model will […]

Happy male customer
7 Jul 2015

Customer Experience

Customer Support Guide for Startups

Unlocking the Perfect Customer Support Experience (Part 2) At the end of the day, there is nothing more important to your business than a satisfied customer, and a big factor in their level of satisfaction is the support experience. In order to unlock the perfect customer support experience, businesses should anticipate a thorough planning process. […]

picjumbo.com_HNCK3562
22 Jun 2015

Business & Marketing

The Top 3 Customer Support Tools for Start-ups

We consider customer support to be a vital element to any company’s success, especially startups. In order to maintain a high level of efficiency when handling customer support, we suggest that startups look to specific digital support tools. The following three tools, are our top suggestions for startups that are exploring what works best for […]

Mobile Customer Support
19 May 2015

Customer Experience

3 Reasons Your Startup Should Focus on Customer Support

As a startup, establishing an effective customer support process should be one of your chief priorities. Many startups make the mistake of spending most of their energy on customer acquisition and marketing, leaving little time spent focusing on service and support. What every successful startup has realized along the way is once a new customer […]

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